Critical Environment Technologies Canada Inc. (the manufacturer) warrants their gas monitoring instruments, (excluding sensors, battery packs, batteries, pumps and filters), to be free from defects in materials and workmanship for a period of two years from the date of purchase from our facility. The sensors have a warranty period of one year on a pro-rated basis from the date of purchase from our facility. This warranty is limited to the mechanics of the physical sensor components and as such, should the sensor become defective within this warranty period, we will repair or replace it at our discretion. This warranty does not extend to sensors that have been poisoned by external compounds such as, but not limited to, extreme gas concentrations, paint fumes, excessive dust, debris, etc. or to sensors that have been improperly zeroed, calibrated or altered in any way. If it is determined within 90 days of purchase that a sensor is malfunctioning or unable to remain calibrated due to no fault of its placement or treatment, the instrument may be sent back to the factory for a free calibration service.
The warranty status may be affected if the instrument has not been operated, calibrated or maintained as per the instructions in the instrument’s Operation Manual or if the instrument has been abused, damaged or altered in any way. This instrument is only to be used for purposes stated herein. The manufacturer is not liable for auxiliary interfaced equipment or consequential damage.
Due to ongoing research, development and product testing, the manufacturer reserves the right to change specifications without notice. The information contained herein is based on data considered accurate. However, no warranty is expressed or implied regarding the accuracy of this data.
All goods must be shipped to the manufacturer by prepaid freight. All returned goods (whether under warranty or not) must be pre-authorized by obtaining a return merchandise authorization (RMA) number. Contact the manufacturer for an RMA number and the procedures required for product transport.
Contact Us
Critical Environment Technologies Canada Inc.
#145 - 7391 Vantage Way
Delta, BC CANADA V4G 1M3
604.940.8741 phone
604.940.8745 fax
1877.940.8741 toll free